- Description
- Shipping Policy
- Refund Policy
With the Neck Stretcher you can strengthen your neck muscles, facial muscles and reinforce the stability of your spine. Regular use can lengthen the neck joint. To use it, you need a Pilates Cadillac, a Wall Unit or a Guillotine Tower for Pilates.
Product Features and Benefits:
- Strengthen and stretch the neck.
- Release tension in the upper back.
- Stretch and lengthen the muscles of the spine.
- Improve head and neck alignment, and promote correct posture.
Product Dimension:
The head strap is 2" wide with an extra-large D ring.
We use Delivered Duty Paid (DDP) shipping, meaning that we handle all logistics, customs clearance, duties, and taxes, ensuring a hassle-free experience for our customers.
Shipping Destinations & Estimated Delivery Time
Europe: 6-8 weeks
North America: 4-6 weeks(in stock just 1 week.)
Australia: 15-20 business days
Singapore, Japan, South Korea: 10-15 business days
Middle East: 15-20 business days
Note: These are estimated timeframes and may vary due to factors such as customs processing, local delivery conditions, and peak seasons.
Order Processing Time
Orders are processed within 3-5 business days after payment confirmation.
Once shipped, customers will receive a tracking number to monitor their shipment.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. We understand that some wear on the item is inevitable, but items which have been clearly heavily used will not be eligible for refunds.
If approved note that we will only refund the cost of the item, not shipping. You will not be refunded for the original costs to ship the item to you and you are responsible to pay the cost of shipping the item back to us.
Please note that returns will need to be sent to the following address:
United States :1311 Park St, Alameda, CA 94501, USA
Germany: Wittenberger Str. 19, 04129 Leipzig Germany
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Frequently asked questions
VAT is already included in our prices, so there are no additional customs or import fees beyond the price stated on our website.
Our Reformers are specifically engineered to be a premium, long-lasting, and aesthetically pleasing piece of functional artwork. We have searched far and wide to craft our Reformers with the highest quality materials, fittings, and finishings from Australia, Germany, Asia, and the US, and are assembled by leading Reformer machine manufacturers located in East Asia.
Germany, Luxembourg, Belgium, Netherlands, France, Poland, Italy, Spain, Czech Republic, Austria, Denmark, Ireland, Greece, Finland, Lithuania, Latvia, Sweden, Portugal, Estonia, Hungary, Slovenia, Croatia, Bulgaria, Slovakia, Romania, UK, New Zealand, Australia, UAE and USA.
If you are inquiry about another country please get in touch and we will give you a shipping quote.
Our reformers arrive 90% pre-assembled, and we provide clear installation manuals and instructional videos. Most users can have their reformer ready in just a few simple steps without the need for professional help.