We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. We understand that some wear on the item is inevitable, but items which have been clearly heavily used will not be eligible for refunds.

If approved note that we will only refund the cost of the item, not shipping. You will not be refunded for the original costs to ship the item to you and you are responsible to pay the cost of shipping the item back to us.

Please note that returns will need to be sent to the following address:

• United States :1311 Park St, Alameda, CA 94501, USA
• Germany: Wittenberger Str. 19, 04129 Leipzig Germany

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Below are the terms and conditions regarding returns:

Customer Responsibility

If a return is approved, it is the responsibility of the customer to arrange and cover the cost of shipping the equipment back to our facility. The cost of shipping and handling Pilates equipment is substantial, and as such, we cannot absorb these expenses as part of our return policy. Shipping large, heavy, and delicate equipment requires specialized logistics, which contributes to the high costs that unfortunately must be passed on to the customer in the event of a return.

How to return a returnable product(s):

• To start a return, contact us at support@trysauna.com with your order number and the reason for the return. If your return is authorized, we’ll send you instructions on how and where to send your package.
• To be eligible for a return, your item(s) must be in the original packaging, unused, and in the same condition that you received it. Otherwise, a refund can’t be issued.
• It’s the customer’s responsibility to ship and pay for the return shipping on any item(s) that is not damaged.
• All returns are subjected to a 3% processing fee on credit card transactions that will be deducted from your refund.
• When shipping back your item(s) you must use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item(s).

It normally takes 1-15 business days for the refund to appear on your bank account or credit card, that depends on the original way you used.

PS:Customer who use PayPal should notice the following

PayPal has made additional changes to the user agreement. Hence, there will be an additional 5% service charge for each order refund Customer needs to pay for the 5% service charge if they cancel their order .Or it would be deducted from customer's refund.

Warranty Coverage

While we strive to ensure that all our customers are completely satisfied with their purchases, we understand that concerns may arise. Please note that all of our equipment is covered under a comprehensive warranty that protects against manufacturing defects. This warranty ensures that any defects resulting from the manufacturing process will be addressed promptly and at no additional cost to you. Our commitment to quality means that we stand behind our products, offering repairs or replacements as necessary under the warranty terms.