Warranty Information

See the information below for in depth details on warranty:

Ciga Pilates warrants to its customers, the original purchaser, that its products are free from Manufacturing Defects (workmanship and/or material). “Manufacturing Defects" as used in this warranty is defined as - imperfections which impair the utility of the product or affect the structural integrity of the product. 

10-years warranty for the structure.
2-years warranty for the other parts.

Upon receipt of the product the customer must inspect the product thoroughly prior to use, and any Manufacturing Defects should be noted and reported no later than seven days of receiving the product. If a Manufacturing Defect is found during normal use, we should be notified within the covered warranty period as to the nature of the defect, along with a proof of purchase. Customer must also provide photographs of the defect in order for us to determine the extent of the defect and the most efficient resolution.

If replacement is required in accordance with this warranty and the defective material or product has been discontinued or unavailable, we reserves the right to select and supply similar merchandise of like value or offer full credit for the merchandise; otherwise the same material or product will be supplied for replacement purposes.

WARRANTY IS VOID FOR ANY OF THE FOLLOWING CONDITIONS:

1. Normal wear and tear (fading of fabrics/upholstery material is considered normal wear and tear).

2. Improper maintenance or improper use of product.

3. Any product modifications by dealer, consumer, or other 3rd parties

4. Minor variations or differences between website images and product received.

5. Damage incurred during assembling or maintenance.

6. Damage incurred by acts of God, accidents or abuse.

The company warrants that all new equipment is free of manufacturing defects in workmanship and materials, subject to the terms below. This warranty becomes effective at the invoice date of the original purchase. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period. It is the purchaser's responsibility to notify us of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice, we will be able to contact you immediately.

This warranty applies to equipment:

While equipment remains in the possession of original purchaser and proof of purchase is demonstrated. If claims are made within the part-specific warranty period. If upgrades are made as required by the Company

This warranty shall be null and void if:

All safety, maintenance, and usage guidelines as specified in the appropriate equipment manuals are not followed. The equipment is used for any other purpose other than as intended, or is stored or used outdoors, or in environments without adequate climate/humidity controls. An At Home Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public. The equipment has been subjected to accident, misuse, abuse, improper service, or any modification not authorized by the Company. Failure to change springs on spring-loaded equipment (Reformers, Cadillacs, Chairs, Towers, Wall Units, Wall Board, etc.) every two years may void this warranty. This warranty does not cover damage to the finish of any equipment nor shipping charges, customs clearance fees (if applicable), or any costs incurred in installing repaired or replacement parts shipped under the provisions of this warranty.

At its option, the Company will repair or replace warranted parts, provided that any such failure is due to a defect in workmanship or materials and provided that such failure occurs and is reported to the Company within the part-specific warranty period.

Commercial Reformers

Limited Lifetime Warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar).

At Home Reformers

Limited Lifetime Warranty on aluminum rails, components of the frame and related welding and Footbar mechanisms (excluding Comfort Footbar). This warranty shall be null and void if an At Home Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public.

Steel or Wood Combo Chair

Limited Lifetime Warranty on metal frame and related welding.
Ninety Day Limited Warranty on upholstery. See below for conditions of warranty.
Two Year Limited Warranty on all other components.

Ladder Barrel

Limited Lifetime Warranty on metal frame and related welding.
Ninety Day Limited Warranty on upholstery. See below for conditions of warranty.
Two Year Limited Warranty on all other components.

Wood Tower or Aluminum Tower

Limited Lifetime Warranty on the components of the frame, and related welding.
Ninety Day Limited Warranty on upholstery.
One Year Limited Warranty on straps and spring clips.
Two Year Limited Warranty on all other components.

Ladder Barrel

Limited Lifetime Warranty on the components of the frame, and related welding
Two Year Limited Warranty on all other components

Spine Corrector, Spine Corrector 3 in 1, Spine Supporter, Triangle, Arc & Hollow Arc

Ninety Day Limited Warranty on upholstery. See below for conditions of warranty.
Two Year Limited Warranty on all other components.

Wall Board

One Year Limited Warranty on straps, and spring clips.
Two Year Limited Warranty on all other components.

Wall Unit

One Year Limited Warranty on straps, and spring clips.
Two Year Limited Warranty on all other components.

Equipment is covered by a 2-years warranty. The warranty only applies to damage of the main wood. If there is damage elsewhere this is not covered by the warranty.

 

Have a question regarding warranty? Contact us at support@trysauna.com